Privacy Policy

Hydra Clean LLC (“Hydra Clean,” “we,” “us,” or “our“) respects your privacy. This Privacy Policy explains what information we collect when you contact us, request service, book an appointment, interact with our website or social media, or use our AI-assisted phone and chat systems, and how we use, share, and protect that information.

1. Who We Are

Hydra Clean LLC is a residential and commercial carpet, tile, and upholstery cleaning company operating in and around Hattiesburg, Mississippi. Our website is https://staging.myhydraclean.com. Our contact details are listed in the “Contact Us” section below.

2. Information We Collect

2.1 Information You Provide Directly

• Contact details: name, phone number, email address, and service address, provided when you call us, fill out a form, request an estimate, book an appointment, or reply to our marketing.
• Service request details: type of cleaning requested, square footage or room counts, add-ons, special instructions, and preferred appointment times.
• Payment information: if you choose to pay through one of our online payment options, card or banking data is handled directly by our payment processor. We do not store full card numbers.
• Communications: text, email, and chat messages you send to us, and voice recordings and transcripts of calls you make to our phone numbers (including our automated answering line).
• Reviews, survey responses, and referrals: any feedback you submit through our review, survey, or referral forms.

2.2 Information Collected Automatically

• Website usage data: pages visited, time on site, referring URL, device type, browser, and approximate location (from IP address).
• Cookies and tracking pixels: we use cookies, the Meta (Facebook/Instagram) Pixel, and Google Analytics-style tags to measure website performance and ad effectiveness.
• Trigger links: when you click a link in one of our emails or text messages, we may record that click so we can follow up appropriately.

2.3 Information from Third Parties

• Advertising and social platforms: Meta (Facebook and Instagram) and Google may share audience and conversion data with us related to ads you saw or clicked.
• Review platforms: Google Business Profile, Facebook, and other review sites may share public review content and ratings you post.
• Referrals: if someone refers you to us, they may give us your name and contact details.

3. How We Use Your Information

We use the information described above to:

• Provide quotes, estimates, and cleaning services you request.
• Schedule, confirm, remind, reschedule, and follow up on appointments.
• Send invoices, receipts, and payment reminders.
• Respond to questions received by phone, text, email, live chat, Facebook Messenger, Instagram DM, or web form — including responses generated by our AI assistants, which are trained on our own FAQs and policies.
• Request reviews after service and route feedback appropriately (positive reviews to public review sites, concerns to our internal team).
• Send occasional marketing messages (special offers, seasonal reminders, promotions), subject to your ability to opt out at any time.
• Measure and improve the performance of our advertising on Meta, Google, and other platforms.
• Maintain accurate customer records, detect fraud, comply with legal obligations, and resolve disputes.

4. AI-Assisted Phone and Chat

To handle calls and messages around the clock, Hydra Clean uses AI-assisted systems for:

• Our after-hours phone line at (601) 800-7448, which is answered by an automated voice agent that can quote pricing, book appointments, and take messages.
• Our live chat, Facebook Messenger, Instagram DM, and SMS channels, which may respond automatically to common questions.

These interactions may be recorded and transcribed so we can confirm bookings, improve our service, and train staff. An AI system may use information from the conversation (such as your name, service needs, and address) to provide accurate answers and to create contact records in our customer management system. You can request a human team member at any time by asking to speak with a representative, and any complaint or sensitive request is routed to a person.

5. Text (SMS) and Email Communications

By providing your phone number or email address to Hydra Clean, you agree that we may contact you at those addresses about appointments, service updates, reviews, and promotions.

• To stop marketing text messages, reply STOP to any message.
• To stop marketing emails, click the unsubscribe link at the bottom of any email or visit unsubscribe.myhydraclean.com/manage-subscription.
• Transactional messages (appointment confirmations, reminders, receipts) may still be sent even after you opt out of marketing.
• Message and data rates from your carrier may apply.

6. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the business and deliver the services you ask for:

• Service providers who help us run our business, including: our customer relationship management platform (LeadConnector / Bright Automate), our field service scheduling tool (Housecall Pro), our calendar (Google Calendar), our voice and AI platforms, our payment processor, and our email and SMS delivery providers.
• Advertising partners (Meta/Facebook, Instagram, Google) for the purpose of measuring and optimizing ad campaigns and building similar audiences. We may use hashed contact information and/or the Meta Pixel and similar tools for this purpose.
• Review platforms when you choose to leave a public review.
• Legal and safety purposes when required by law, court order, or to protect the rights, property, or safety of Hydra Clean, our customers, or others.
• Business transfers in the event of a merger, acquisition, or sale of assets, subject to this Privacy Policy.

7. Cookies and Tracking Technologies

Our website and landing pages use cookies and similar technologies to remember your preferences, measure traffic, and show you relevant ads. You can control cookies through your browser settings. Blocking cookies may limit some features of the site.

8. Data Retention

We keep customer information only as long as reasonably necessary to provide services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Marketing records are kept until you ask to be removed. Voice recordings and chat transcripts are generally retained for a limited period and then deleted or archived.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or limit our use of your personal information. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time. You can also:

• Update or correct your contact details by replying to any of our communications or visiting contact.myhydraclean.com/update-contact-information.
• Opt out of marketing texts and emails as described in Section 5.
• Request a copy of the information we hold about you.
• Request deletion of your record, subject to any records we are required to keep by law.

10. Children’s Privacy

Our services are intended for adults, and our website and marketing are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-Party Links

Our website and messages may link to third-party websites (for example, payment pages, review platforms, or social media). This Privacy Policy does not cover how those third parties handle your information, and we encourage you to read their privacy policies.

12. Security

We take reasonable steps to protect your information using commercially available safeguards, including encrypted connections, access controls, and vetted service providers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Material changes will be communicated through our website or direct notice.

14. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us: